Terms and Conditions

These terms and conditions apply to the use of any website owned and operated by Toothbrush Direct. By accessing this website, you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or have access to this website. If you have any questions, please contact us at customerservices@toothbrushdirect.co.uk


" website" refers to any of the websites owned and operated by Toothbrush Direct

" net order value" is the total value of the order after deduction of any discounts, deals or special offers but before the deduction of any vouchers issued by Toothbrush Direct. The net order weight is used to calculate carriage and delivery charges.


The copyright to the contents of this website belongs to Toothbrush Direct. Users may download, view and print materials for their own personal, non-commercial use.


All orders for goods shall be subject to these terms and conditions. No variation of these terms and conditions shall apply unless agreed in writing by Toothbrush Direct.

Toothbrush Direct guarantee that all goods on offer are accurately described on the website and are fit for their intended purpose. Should any product fail to meet our high standards it will be immediately replaced. This does not affect your statutory rights.

OVER 18?

Please note that orders can only be accepted from customers who are 18 years or older. If you are under 18 years of age you are welcome to browse our website but regret that we are unable to accept any order from you.


Payment for goods ordered can be made by most major credit or debit cards except AMEX and Diners Club.

In the event of payment being declined by your card issuer, Toothbrush Direct shall not be responsible for any costs or inconvenience caused by a subsequent delay in despatch.


All delivery costs are based on Royal Mail Delivery costs for the UK and World Regions. Specific prices will be added at the checkout confirmation page.

If you have any queries regarding delivery costs and delivery to locations outside of the UK then please contact us before placing your order on: customerservices@toothbrushdirect.co.uk or by calling +44 (0) 1825 721122.


We are a very small company and we try to offer a good personal service. However as we are small it does mean that we do not normally work 24/7. Your order may be processed within minutes of you placing it or it may take a day or two over the weekend to be processed.  Once processed we use 2nd Class Royal Mail Packet Post. ( up to 2KG) this is still the cheapest  and fastest method of dealing with small packets, unfortunately it does not have a tracking system. we will be able to tell you when we mailed it but not where it is on its journey. Tracked methods of mailing for small light packets are very expensive. If your packet is urgent please telephone us and if we are able to we will arrange a special delivery for you.

Please note we no longer send liquids to the USA.
Please note the postage levels will vary according to the weight and size of the parcel.


Under the Distance Selling Regulations, all UK customers have the right to cancel orders placed through a website within seven working days of their receipt of the goods. UK residents wishing to cancel an order under these Regulations should return the goods to Toothbrush Direct. Please send all returns to Toothbrush Direct Ltd, Sharpsbridge Farm, Sharpsbridge Lane, Piltdown, East Sussex TN22 3XG. UK in their original packing and in their original condition.

Toothbrush Direct will not accept any responsibility for loss or damage to goods returned in this way until they are received at the address above and we strongly recommend that returns are sent by Recorded Delivery or some other means of tracked delivery system.

Once we receive the goods in saleable condition, a refund for their cost will be made to your credit/debit card.


Customers wishing to return goods other than by way of an Order Cancellation must contact our Customer Service team by telephone on telenum or by e-mail at customerservices@toothbrushdirect.co.uk


Toothbrush Direct websites may contain links to other sites. Such links do not imply any endorsement of other sites, and Name bear no responsibility for their content. Other website operators wishing to establish a link with any Name website should send a request to info@toothbrushdirect.co.uk


Toothbrush DIrect may wish to contact you in relation to orders placed through the store and special offers they feel will be of direct interest to you. By agreeing to these terms you permit this use of your contact details. No details will be passed to a third party without your direct written consent.


This website and these terms and conditions are governed by the laws of England and Wales. Any disputes arising from this website shall be resolved by the English Courts